Return & Refund Policy — The Dragons Perch

Last updated: August 15, 2026

Thank you for shopping with The Dragons Perch. Please read this policy carefully before completing your purchase.

All Sales Final

All sales made through thedragonsperch.com (the "Site") are final. We do not accept returns or exchanges, and we do not issue refunds for change of mind, incorrect selection (size, color, style, etc.), or buyer's remorse. By placing an order, you acknowledge and agree to this policy.

We encourage you to review product descriptions, images, sizing charts, and specifications carefully before completing your purchase. If you have any questions about a product before you buy, please contact us — we're happy to help you choose the right item.

Exceptions

While all sales are final, we stand behind the quality of what we ship. We will offer a replacement, store credit, or refund (at our discretion) in the following limited circumstances:

• Damaged in transit — your item arrives visibly damaged or broken.
• Defective merchandise — your item has a manufacturing defect that affects its use.
• Incorrect item shipped — you received an item different from what you ordered.

To request a resolution under one of these exceptions, contact us within 7 calendar days of delivery at metvrl@gmail.com with:

1. Your order number,
2. A description of the issue, and
3. Clear photos showing the damage, defect, or incorrect item.

Claims submitted after 7 days, or without supporting photos, may not be eligible for resolution. Approved claims will be processed as a replacement, store credit, or refund to your original payment method, at our sole discretion, typically within 5–10 business days of approval.

Non-Returnable Situations

We are not able to offer a remedy for:

• Orders lost due to an incorrect shipping address provided by the customer,
• Items damaged after delivery due to misuse, normal wear, or improper care,
• Delays caused by the carrier or customs once a package has left our facility (see our Shipping Policy),
• Digital gift cards, once delivered.

Order Cancellations & Changes

Because we begin processing orders quickly, we cannot guarantee that a cancellation or change request will be honored once an order is placed. If you need to cancel or modify an order, email us immediately at metvrl@gmail.com — we'll do our best to accommodate the request if the order has not yet shipped, but we cannot promise this is possible.

Questions

If you have any questions about this policy, please reach out to us at metvrl@gmail.com. See our Contact Informationpage for more details.