Shipping Policy — The Dragons Perch

Last updated: August 15, 2026

We ship worldwide from the United States. Please review the details below so you know what to expect after you place an order.

Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days of purchase (Monday–Friday, excluding U.S. holidays). During sales, promotions, or peak seasons, processing may take slightly longer. You will receive a confirmation email once your order has shipped, including tracking information where available.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, order weight/size, and selected shipping method.

Destination	Estimated Delivery Time (after processing)
United States (domestic)	3–7 business days
Canada	6–12 business days
International (rest of world)	7–21 business days

Delivery estimates are provided by our shipping carriers and are not guaranteed. Delays due to weather, customs, carrier issues, or other events outside our control may occur.

International Orders, Customs & Duties

For orders shipped outside the United States, your shipment may be subject to import duties, taxes, and customs clearance fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these fees and cannot predict what they may be — please check with your local customs office for more information before ordering.

Customs delays are outside our control and are not eligible for refund or expedited resolution through The Dragons Perch.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number and carrier information. Please allow 24–48 hours for tracking information to update after you receive this email.

Lost, Delayed, or Damaged Shipments

• Lost packages: If tracking shows no movement for an extended period or your package appears lost, contact us at metvrl@gmail.com and we will work with the carrier to investigate.
• Damaged packages: If your package arrives damaged, please see our Return & Refund Policy for how to submit a claim.
• Incorrect address: We are not responsible for packages delayed, misdelivered, or lost due to an incorrect or incomplete address provided at checkout. Please double-check your shipping address before completing your order.

Multiple Items / Split Shipments

Orders containing multiple items may occasionally ship separately and arrive at different times. You will not be charged extra for split shipments initiated by us.

Questions

For any shipping questions, contact us at metvrl@gmail.com. See our Contact Information page for more details.